soliloquy slug="writing"

Strategies for Protecting Your Customers’ Personal Information

Online SecurityIf you communicate and transact with your customers primarily through the internet, then the protection of their personal information should be a top priority. This means that you need to find ways of keeping customer data safe from intruders, hackers or attackers.

The following are some suggestions for protecting your customers’ personal information.

1. Encrypt data

This is one of the most effective ways of protecting your sensitive data. Any information sent online through channels which have not been secured can be easily intercepted by cyber criminals.

2. Use a dedicated server

Many businesses prefer to host their data on shared servers so as to cut on costs. Using a shared server means that you are being hosted on the same machine with other scripts, sites and programs, thus making your site vulnerable to attack. A dedicated server, though more costly, will significantly lower the chances of unauthorized third parties accessing your site.

3. Limit access to personal information

You need to have a policy in your business which restricts access to sensitive customer information, whether electronic or on paper. Make sure all the sensitive files are stored securely in a central location. In case any of your staff needs to access online information while working from home or on the road, make sure their laptop has a secure VPN access feature.

4. Make use of a malware monitoring services

It is possible for your site to get hacked without you even knowing it. Therefore, you could consider using services such as Dasient and HackAlert to alert you whenever your site is infected or compromised. Another alternative is Symantec Endpoint Protection, a service designed for centrally managed servers.

5. Use a wiping program

Most people don’t know that pressing the ‘delete’ button does not totally get rid of a file. However, there are commercial data erasure programs such as Blanco and Active KillDisk which can be used to remove files from your computer permanently. You could also use free erasing programs such as File Shedder, Eraser or Freeraser.

6. Use facial recognition software

Software programs such as PrivateEye protect your computer screen using facial recognition technology. When an authorized person is looking at the computer screen, the content is clear. As soon as they look away, the screen becomes unclear, thus illegible to anyone else. This is an ideal solution for people who handle sensitive customer information.

7. Have a plan for handling security breaches

In case there is a security breach, you will need to identify the specific problem, update the customers and engage the services of a security expert. Quick action will keep the reputation of your business intact, and protect you from any legal consequences.

Did you like this? Share it:

Leave a Reply

Your email address will not be published. Required fields are marked *

CommentLuv badge